How we ship, how long it takes, and how returns, refunds and damage claims are handled.
| Sea freight | Full container (FCL) or consolidated (LCL) sea freight is the standard option for bulk orders of film, net, fabric and irrigation products. |
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| Air freight | Available for urgent or high-value shipments. Quoted separately and usually only economical for samples or small spare orders. |
| Express courier | Used for samples and documents. Tracking is provided on dispatch. |
| Incoterms | We quote EXW, FOB, CFR and CIF as standard. DDP and other terms are handled case by case depending on destination and customs requirements. |
| Production lead time | Standard products: 7-15 days. Customized products: 15-30 days. Peak-season schedules are confirmed at order. |
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| Transit time | Transit time depends on destination and carrier schedule. The estimated arrival window is stated on your quotation and order confirmation. |
| Shipment notice | We send packing list, commercial invoice and tracking or bill of lading details once the goods leave the factory or port. |
| Customs & duties | Import duties, taxes and destination customs clearance are the buyer's responsibility unless a DDP term has been agreed in writing. |
| Made-to-order goods | Our products are manufactured to your specification (material, thickness, width, roll length, additive package). Because they cannot be resold as stock, returns for non-quality reasons - change of mind, over-ordering, wrong specification chosen by the buyer - are not accepted. |
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| Quality-related returns | If goods arrive with a confirmed manufacturing defect, contact us within 7 days of receipt. Send photos or video plus the batch or roll reference. After verification we arrange replacement, re-production or a credit, whichever fits the case. |
| Samples | Sample charges and sample freight are quoted separately. Samples are not returnable, but sample cost is normally credited against a subsequent confirmed order. |
| Return shipping | Where a return is approved for a confirmed quality issue, we cover or arrange the return freight. For any other approved case, return freight is the buyer's cost. |
| Deposit refunds | Orders cancelled before production starts are refunded minus costs already incurred (material preparation, tooling, testing). Once production has started or goods have shipped, cancellation is not accepted. |
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| How refunds are paid | Approved refunds are issued back through the original payment channel, or credited against your next order if you prefer. Processing takes 5-10 business days after approval. |
| Partial settlement | Where only part of a shipment is affected, settlement is proportional to the affected quantity rather than the whole order. |
| Inspect on arrival | Check outer packing before signing for the delivery. Note any visible damage or seal discrepancy on the carrier document and photograph it before unpacking. |
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| Report window | Report transit damage or shortage within 7 days of receipt, with photos, packing list and the bill of lading or tracking reference. |
| What we do | After verification we arrange replacement goods, a credit note or a settlement agreed with you. We also support your claim against the carrier or insurer with the documents we hold. |
Email or WhatsApp us with your order number and a short description of the issue.
Send photos or video, the batch or roll reference and the affected quantity.
After verification we propose replacement, re-production, credit or refund.
The agreed solution is executed and the case is closed in writing.
For returns, refunds or damage claims, contact us with your order reference:
If any term is unclear, confirm the specification, lead time and payment terms with us before ordering.
Tell us your crop, climate and project requirements. Our team will recommend suitable agricultural solutions.
